DMCA Policy

1. Respect for IP

Zena is an intermediary platform for at-home wellness and beauty services. We respect IP rights and prohibit unauthorized uploads, copying of third-party brand assets, or use of personal images without consent.

2. Protected content

Includes service photos, before/after images, demo videos, logos, UI, service descriptions, training materials and Zena marketing assets.

3. DMCA notice

Rights holders or agents should email cskh@zenavietnam.com with identity/contact, ownership proof, infringing URL, description, good-faith and accuracy statements.

4–5. Handling & counter-notice

Valid notices are reviewed within 24–72 business hours; content may be hidden/removed and the uploader notified. Clear or repeat violations may lead to account termination.

Uploaders may submit a counter-notice with identity, explanation, proof of rights and a liability statement if false.

6–8. User duties, disclaimer & effective date

Uploaders must have lawful rights and not misuse others’ portfolios, customer images or brands.

As an intermediary, Zena cooperates on copyright complaints and removes content when reasonably justified. This policy is effective from publication and may be updated.